My lift install failed miserably today.
The back story: I contacted a local lift dealer who just happened to have the lift I wanted in stock. After many unbelievably stupid phone calls, emails, and texts (I HATE texts outside of continuing conversations among friends) and a no show yesterday, they arrived this morning for the install. My place is kind of hard to find so I told them to call me when they get on my street and I'd walk out and meet them. They do. As they pull up I quickly notice a couple things. Their work truck was on its last leg ten years ago. Their two axle trailer was missing both wheels on the front axle. One of the two straps holding my lift on the trailer came loose and was dragging down the street behind the trailer. The two tweekers inside the truck were..... well...... questionable at best. The first thing they both said, was if they could use my bathroom.
I get them situated and used our forklift to get the lift off the trailer. I had already chalk lined the layout of how I wanted the lift positioned so it was easy for them. They got started. I went back to my paperwork inside. I went out and checked on them every 10-15 minutes. They said they do this every day, which brought some relief. At one point they knocked on the door and they needed to cut a hole in the new roof to get the lift to fit. I calmly said no.
Turns out they brought me the wrong lift. A 16' high version of the lift I wanted. After a few phone calls with their boss it was decided between them that the installers could just drill a few holes in the upper post sections so they would overlap with the lower section more and then be shorter. I told them that would be fine just as soon as I received emails from their boss and Atlas stating they would both back the modification and certify it. After another phone call they were loading all the pieces back on their trailer and leaving.
So here's what I learned. I was quoted and ordered an "Atlas PV-12P". A google search will pull this unit up and give you all the specs. It's because of those specs that I picked this unit. The installers went to their warehouse this morning and asked for a PV-12P. They didn't know it, but they were given a "ATPK-PV-12P" The unit I was supposed to be given was a "ATTD-PV-12P". Now I've learned the ATTD was made by Atlas's old manufacture and the ATPK is built by their new one. And for some reason it's 3 feet taller. They think the ATTD is discontented but they also think they still have it in stock. They're going to call me back "in 5 minutes" and let me know for sure. That was at 1230pm.
www.atlasautoequipment.com
