Comcast sleeping on the job
- Thread starter Rusted
- Start date
holy crap that makes me laugh for IRL .... I thought that these techs had a special number to call that moved them to a different department, at least the guy that installed mine did some 10+ years ago.
And again 2 years ago at my inlaws.
Anyways that there is some funny stuff.
And again 2 years ago at my inlaws.
Anyways that there is some funny stuff.
Badger
I am the Brute squad
- Location
- South Salt Lake
i can't say much for their techs.but i would take Comcast internet over DSL with Quest any day of the week.
i don't understand whats so hard about hooking it up.you call Comcast they come out that day or the next.you call give them the MAC address on the modem and bam youre done.
Quest you get you modem after ordering it several days days before .then you either hook it up yourself or they send a tech.you call them tell them your info and you might have internet after 24 once you get in their que for hook up at the main branch.
i don't understand whats so hard about hooking it up.you call Comcast they come out that day or the next.you call give them the MAC address on the modem and bam youre done.
Quest you get you modem after ordering it several days days before .then you either hook it up yourself or they send a tech.you call them tell them your info and you might have internet after 24 once you get in their que for hook up at the main branch.
- Location
- Sandy, Ut
I've had far better luck with Quest DSL than Comcast thusfar... though I'm back to Comcast now (well my neighbor is 
), its been better, and the price is great...
), its been better, and the price is great... 
Tacoma
Et incurventur ante non
- Location
- far enough away
78mitsu said:
Stickler. :-\
waynehartwig
www.jeeperman.com
- Location
- Mead, WA
Comcast moves to cut losses after 'snooze' video
Comcast moves to cut losses after 'snooze' video
By Miriam Hill
Knight Ridder Newspapers
PHILADELPHIA — Forget about living well. YouTube.com is the best revenge.
A video of a Comcast Corp. employee in Washington sleeping on a customer's couch became a minor sensation on the popular Web site last week and shamed the Philadelphia cable giant into apologizing for poor service. The employee, whom Comcast would not identify, has been fired.
Brian Finkelstein, the Comcast customer who posted the video, told this story on YouTube.com, a site that lets users share videos:
His Comcast Internet connection had worked only intermittently since he moved to a new apartment June 1. A Comcast technician who came to Finkelstein's home June 14 to replace the modem called the company for help. He was put on hold for more than an hour. So he caught some shut-eye while he waited.
Finkelstein, a Georgetown University law student, picked up his video camera, added music with the lyrics "I need some sleep. I can't go on like this," and sent it to YouTube.
After three days on YouTube, his 58-second video had been viewed more than 214,000 times.
An embarrassed Comcast rushed to control the damage.
"Comcast has reached out to the customer to apologize for his unsatisfactory customer experience," Beth Bacha, vice president of communications, said in a statement. Providing a positive customer experience is Comcast's top priority, she said, adding, "I can assure you we are taking all appropriate actions and are investigating thoroughly."
Finkelstein said Friday morning in an e-mail message that his service had been fixed.
In August, Comcast said it had fired two customer-service employees in the Chicago area for changing a woman's name on her bill to an expletive after she repeatedly complained about poor service. A 2005 survey by J.D. Power & Associates showed that Comcast scored below average for cable and satellite companies in customer-service surveys.
Comcast said that each year it interacts with customers more than 225 million times, taking more than 200 million phone calls and sending out trucks 25 million times.
Finkelstein has ridden the Internet to fame before, using Comcast to access the Web. He created a Web site, www.snakesonablog.com, devoted to the forthcoming movie "Snakes on a Plane." The site generated many news stories in which Finkelstein explained his devotion to the movie's strange, give-away-the-plot title.
Earlier last week, he offered only these words, tacked on to his Comcast video:
"Thank you Comcast for two broken routers, for four-hour appointment blocks, for weeklong Internet outages, for long hold times, for high prices, for three missed appointments, for promising to call back and then not calling."
By the end of the week, he sounded appeased, writing on his Web site, that the crew dispatched to resolve his problem "was extremely professional, efficient and they knew what they were talking about. It was great. If Comcast could provide this level of service for every person experiencing connection issues, they'd be the darling of the industry."
Comcast moves to cut losses after 'snooze' video
By Miriam Hill
Knight Ridder Newspapers
PHILADELPHIA — Forget about living well. YouTube.com is the best revenge.
A video of a Comcast Corp. employee in Washington sleeping on a customer's couch became a minor sensation on the popular Web site last week and shamed the Philadelphia cable giant into apologizing for poor service. The employee, whom Comcast would not identify, has been fired.
Brian Finkelstein, the Comcast customer who posted the video, told this story on YouTube.com, a site that lets users share videos:
His Comcast Internet connection had worked only intermittently since he moved to a new apartment June 1. A Comcast technician who came to Finkelstein's home June 14 to replace the modem called the company for help. He was put on hold for more than an hour. So he caught some shut-eye while he waited.
Finkelstein, a Georgetown University law student, picked up his video camera, added music with the lyrics "I need some sleep. I can't go on like this," and sent it to YouTube.
After three days on YouTube, his 58-second video had been viewed more than 214,000 times.
An embarrassed Comcast rushed to control the damage.
"Comcast has reached out to the customer to apologize for his unsatisfactory customer experience," Beth Bacha, vice president of communications, said in a statement. Providing a positive customer experience is Comcast's top priority, she said, adding, "I can assure you we are taking all appropriate actions and are investigating thoroughly."
Finkelstein said Friday morning in an e-mail message that his service had been fixed.
In August, Comcast said it had fired two customer-service employees in the Chicago area for changing a woman's name on her bill to an expletive after she repeatedly complained about poor service. A 2005 survey by J.D. Power & Associates showed that Comcast scored below average for cable and satellite companies in customer-service surveys.
Comcast said that each year it interacts with customers more than 225 million times, taking more than 200 million phone calls and sending out trucks 25 million times.
Finkelstein has ridden the Internet to fame before, using Comcast to access the Web. He created a Web site, www.snakesonablog.com, devoted to the forthcoming movie "Snakes on a Plane." The site generated many news stories in which Finkelstein explained his devotion to the movie's strange, give-away-the-plot title.
Earlier last week, he offered only these words, tacked on to his Comcast video:
"Thank you Comcast for two broken routers, for four-hour appointment blocks, for weeklong Internet outages, for long hold times, for high prices, for three missed appointments, for promising to call back and then not calling."
By the end of the week, he sounded appeased, writing on his Web site, that the crew dispatched to resolve his problem "was extremely professional, efficient and they knew what they were talking about. It was great. If Comcast could provide this level of service for every person experiencing connection issues, they'd be the darling of the industry."
Badger
I am the Brute squad
- Location
- South Salt Lake
thats nice ...its a miracle what can happen when you slam a major company on the internet.
Tacoma
Et incurventur ante non
- Location
- far enough away
yeah, no kidding. No cake for Comcast. OOOOH they finally did their job after they got slammed online.
Steve French
Registered User
78mitsu said:
Or to validate that he was even asleep for that matter. You couldn't even see his face.
NoRig said:
I can tell you that I have no equivocation in my statement whatsoever, and I thought I was being civil. I'll put it to you this way, If you were aware of the history I have with the Cable company and all the stuff that has gone on between the two compaines(that I can't discuss because of Gag orders and NDAs) I'm sure you would agree. as far as the no connecion on weekends (it wasn't really weekends it was whenever the downstream bandwith requirement went over 40Mbps on a single DS3), That was an incedental problem that was out of our control. It was a buffer setting on a cisco 9600 sitting upstream, We are completely divergent using two seperate upstream providers, and our network is completely resilient two edge routers, two edge switches multiple interfaces on every server, we built it carrier class. We use the best of breed in everything we do. Juniper routers Foundry switches Dell Servers ( I know I'll catch some flack for that but I'll stand by it any day) Marconi ATM switches Occam and NL3 Gear.
You seem to me to be a more Tech savvy customer, customer support is generally the brakeing point for most less savvy people, Having someone to call when it's broken at no cost to them, that will fix it at no cost, just becuase they're our customer.