I just bought my home from Richmond. Overall I am satisfied, they didn't let any grass grow (in fact we wanted them to slow down because we needed to sell our old house), when they said 90 to 120 days they meant it.
The home is good as far as the construction but as soon as we signed the papers it was our house and no longer thier problem, so DON'T close on your home utill EVERYTHING is done. I moved in Feb. and I still have not had the acid wash/cleanup done on my bricks. There were a few other things, little things like the screen door not being mounted, the back deck not getting painted (they said they couldn't paint it before closing because it was raining, it was), there was a crack in the window above the front door, the yard wasn't graded/sloped (it WAS too muddy for them to do it before closing, but they never came and did it after the rain stopped), all of this got done pretty fast after we sent a letter to thier corporate offices in Colorado saying that if they didn't get it done they would be hearing from our Lawyer.
I do love my new house though, and the people out here are so much more friendly than in my old neighborhood.