Topic of Discussion Email/ISP help

[jackjoh]

My isp for email is Comcast/Xfinity.I lost all my new emails a week ago and they are unable to get it back. I have my files and history but can not send or receive emails. Can anyone out there help me? My email is j4x4jj@comcast.net.

 

[Spork]

Are you using something like outlook for email or do they have a web portal? Something like https://login.xfinity.com/login allow you to look at email?

I don't have xfinity so I'm kind of guessing and assuming they follow standards.

 

[frieed]

Jack,
I have comcast and they definitely have a web portal (don't know if you use it that way, though).
If you are using an email app on your pc you may want to migrate from POP3 to IMAP.
(https://www.xfinity.com/support/articles/pop-imap-windows-live-mail)
A while back I stopped getting emails and found out someone had hacked my email and was forwarding all of then to some other email.
I managed to get mine back from the "sent" folder, changed my password, and added two step authentication to my account.
(two step is when they send a code to your phone that you have to enter when logging in with your password)
hope this helps...

 

[jackjoh]

Jack,
I have comcast and they definitely have a web portal (don't know if you use it that way, though).
If you are using an email app on your pc you may want to migrate from POP3 to IMAP.
(https://www.xfinity.com/support/articles/pop-imap-windows-live-mail)
A while back I stopped getting emails and found out someone had hacked my email and was forwarding all of then to some other email.
I managed to get mine back from the "sent" folder, changed my password, and added two step authentication to my account.
(two step is when they send a code to your phone that you have to enter when logging in with your password)
hope this helps...

Yes I use IMAP and have all the Sent and other folders I just do not have anything in All and can not send or receive emails.

 

[jackjoh]

I get this reply when I try to send it to myself. Message could not be sent to the following recipients: [Jack <j4x4jj@comcast.net>, j4x4jj@comcast.net] (550 - 550 5.1.1 Not our Customer