yes, gold's gym is a crooked company. They haven't gone bankrupt because they charge people's credit cards after they've canceled, then they tell you that they don't have the letter you sent and you need to send another one, and that there's nothing they can do about the extra money charged because "they didn't have the letter" SO, they make a lot of extra money. They did it to my brother and it thought it was bad luck, and then they did it to me. I guess they're not all that bad as long as you're a lifetime member and never need to talk to upper management or that stupid company (that starts with a P) (I can't think of it right now) that manages their payments. end rant.