This is true they have good prices but some of the worst customer service ever. They are nice and everything just frequently mess up orders and are a mess in general.
The last few times I've been lucky enough to get them to answer the phone, their prices have been about in line with, if not more than Wasatch Steel. And Wasatch gets me in and out in 5 minutes, with the correct stuff.
When SSS first opened, they were significantly cheaper. Those days appear to be gone, and I'm pretty much done dealing with them.
The final straw for me was ordering material they said they had in stock, paying for it over the phone (since the showroom is closed), and then being told they didn't have what I needed after all--but they still charged me the full amount. Then it took several calls over a 4 day period to get them to refund the portion of my money they owed me. AND, while finally taking care of that, the guy told me his computer showed they still had over 20, 20' sticks of that material. (of which I needed 10')
