So I'm trying to get a little square tube for a bike rack project. Called SSS yesterday to place an order, got shuffled off to some dude's voicemail, didn't get a call back. Called again today, again got shuffled off to a different dudes voicemail. So off I goes to the Wasatch Steel website because screw that noise, and lo and behold they have an online order form, with current prices and everything. No need to wait on hold or leave voicemails for sales reps that may or may not call you back.
I got an email five minutes after submitting the order that it's ready for pickup any time. I guess I'm a Wasatch Steel customer now.