Well my AC wasn't running that great on this unit so I took it in to get refilled and leak tested since I don't want to be tracing all those lines down I don't have an evac system and don't care to vent those nasty chemicals into the atmosphere. They charge it and put dye in it and guys at the shop mentioned that the viscous fan clutch wasn't locking up real great so I picked the thing up and drive home after work at like quarter past 5:00 p.m. and park it for the night (it's too hot to work on so I figure I'll do it in the morning...) I picked a fan clutch up this morning in the truck and open the hood on the Jeep to change it and one of the ac lines was blown up! I changed the fan clutch and run to the auto parts store and put a new high side AC line on (which was super easy just two 10 mm bolts and 72 bucks.)
(Burst line -after washing off all the green tracer dye).
(New line, fan clutch replacement and serpentine& water pump inspection while I'm in here)
Well I'm picking up this new AC line and mentioning this to the manager at O'Reilly (her kids go to the same school as mine)-she goes, "did you happen to have this so and so shop charge your AC?"
And I said "yes how did you know?"
She said "we've heard from other customers that these guys have charged people's AC systems and we think they're overcharging them on purpose to ruin or damage systems and bill for more hours because this is the third person this month who's come in complaining about these guys." And she explains with commercial orders the owner is super condescending and sexist to her and female delivery drivers so much so that she won't send women to do deliveries to this shop anymore.
So I went back to the shop to ask them to refill the AC system (since I replaced the line) I didn't even expect them to do it under warranty or anything like that but when I asked him when they charged it yesterday what the head pressure was on the high side- he got super super defensive and condescending and told me I wouldn't understand.... and finally told me that he had put it between 350 and 400 PSI and 40psi on the low side... From what I understand this AC system is only rated to 300 PSI... And spec is 250psi on the high side and 25-29 on the low side.
I didn't ask him to replace the cost of the hose but I did mention that spec to him and I asked him to either refund the money I paid him yesterday or refill the system for free seeing as how he definitely over charged it. and then we would part ways and I'd find a new shop going forward. He did it but he was angry as can be... As a service guy myself I feel it's my duty to go out of my way to explain to my customers in plain terms what I've done and I'm not bothered when they ask me questions especially when it's their equipment I'm working on and their hard-earned money that they're shelling out to have me fix their stuff. I definitely make mistakes and have made mistakes in my 19-year career, but I'd like to think I'm the first to admit it and try and make things right even if it hurts my bottom line. I really have no respect for people who take advantage of customers or are condescending or sexist towards women.
Anyway I don't usually complain online but thought it was interesting that if this shop was willing to try to take advantage of me how much more so are they perhaps taking advantage of less knowledgeable individuals (often like women and the elderly?) I always thought the trope about mechanics being slimy and shady was just a myth but now I see there's always some bad apples and there's a reason why the feeling is so prevalent...
*Rant over*
Back to your regular scheduled program of me fixing stuff on an old Jeep.