I Hate Hold!!!!

[Cody]

eh, customer isn't always right. If the customer is unreasonable or trying to pull something over on the service provider I have no obligation to take care of them.

If the customer was always right, I could walk into Ken Garff Audi and say that there sales manager quoted me 50 bucks for an A6. I swear he did, and I'm not leaving until I get it.

the infallible customer. right. this world would stop turning if that was true. Caveat Emptor.

I just think parents forget to teach their children that sometimes, life can be inconvenient and when that happens they are no more entitled to a fast solution than any one else in the world. Wait for the people who are there to help you until it's your turn. Throwing a fit solves nothing.

Cody

Gee, I thuoght the customer was always right.
Hard to believe there's any body unemployed.

 

[reddevil]

eh, customer isn't always right. If the customer is unreasonable or trying to pull something over on the service provider I have no obligation to take care of them.

If the customer was always right, I could walk into Ken Garff Audi and say that there sales manager quoted me 50 bucks for an A6. I swear he did, and I'm not leaving until I get it.

the infallible customer. right. this world would stop turning if that was true. Caveat Emptor.

I just think parents forget to teach their children that sometimes, life can be inconvenient and when that happens they are no more entitled to a fast solution than any one else in the world. Wait for the people who are there to help you until it's your turn. Throwing a fit solves nothing.

Cody

A tragedy of this magnatude has to be someones fault!
I agree. The whole Wal-Mart metality is making it hard to have good cutomer service, probably because there aren't as many good customers. :-\

But dealing with this situation, I hear it is best to just be persistent, and keep track of who you talk to and when. Be polite, but make sure they know what you need to be satisfied.
Good luck.

 

[mbryson]

............But dealing with this situation, I hear it is best to just be persistent, and keep track of who you talk to and when. Be polite, but make sure they know what you need to be satisfied.
Good luck.

I've just about made a career out of that.

 

[mr_blove]

Cody I have worked at call centers before so I know that, and I have been polite.....FOR 2 FREAKIN MONTHS. I am just not going to put up with bull**** anymore!!! and I am not going to let them make me pay for a mistake they made (the put it under the wrong number and just found it yesterday). wel the carrier decided they dont support this phone anymore so the only way I'll get them is if I go through the phone insuranc co and pay the premium then they'll replace it. I found a coporate office online called it and they patched me back to the call center

 

[pELYgroso]

When I'm dealing with dumb stuff like that I figure that my time to me is worth about 25 bucks an hour and If I'm gonna spend 7 hours total dealing with this crap, that's 175 bucks worth of my time and If the phone isn't worth that much, I'd rather buy a new phone and get on with my life. In this situation though, it may not be that easy just because you'll prolly want the same number, and you prolly have a contract with them.....so nevermind

 

[mr_blove]

I am a very stubborn person and when I have my made up about somthing, like them taking care of this correctly, then I will do everything I can to get it done. My girlfriend just found a email address for the "CEO" (dont know how acurate that is) but I emailed her with the situation. just a waiting game now.

 

[Tacoma]

I've just about made a career out of that.

does that pay ok? I'm about tired of living in the van.


I am reminded in this thread of Joe Pesci in Lethal Weapon for some reason.

 

[mbryson]

does that pay ok? I'm about tired of living in the van.


I am reminded in this thread of Joe Pesci in Lethal Weapon for some reason.

.....the Joe Pesci drivethru statement?

 

[Tacoma]

this one:

Leo Getz: They **** you with cell phones. That's what it is. They're ****** you with the cell phone. They love it when you get cut off. Y'know why, huh? You know why? 'Cause when you call back - -which they know you're gonna do. - -they charge you for that ****** first minute again at that high rate.

 

[mbryson]

this one:

Leo Getz: They **** you with cell phones. That's what it is. They're ****** you with the cell phone. They love it when you get cut off. Y'know why, huh? You know why? 'Cause when you call back - -which they know you're gonna do. - -they charge you for that ****** first minute again at that high rate.

I didn't remember that one.

 

[offroaddave]

Let me rephrase that! cutomer service has gone to sh!t over the last 15 or so years, and cell phone bills are not cheap. people just want to feel like there getting there moneys worth. If you have problems, someone should do their best to help.
No the customer is not always right, but service people should do their job, even if thier having a bad day!

eh, customer isn't always right. If the customer is unreasonable or trying to pull something over on the service provider I have no obligation to take care of them.

If the customer was always right, I could walk into Ken Garff Audi and say that there sales manager quoted me 50 bucks for an A6. I swear he did, and I'm not leaving until I get it.

the infallible customer. right. this world would stop turning if that was true. Caveat Emptor.

I just think parents forget to teach their children that sometimes, life can be inconvenient and when that happens they are no more entitled to a fast solution than any one else in the world. Wait for the people who are there to help you until it's your turn. Throwing a fit solves nothing.

Cody