nope if something goes wrong with a component i send it back to were i bought it or the manufacture itself.your Dell isn't going to be replaced on the spot either it will take just as much time to have it repaired.
just because the computer itself cost 1500 to build doesn't mean i have to spend that to get it fixed even if what broke wasn't covered .it comes down to one component most times .I would rather have a hand built machine then some POS pre-built.
as for what Dell uses for parts.I never said anything about chip set,memory,or hard drives did I .yes they might be good parts but its those little parts that you are not thinking about that make those parts run. diodes,capacitors,etc,the actual way the board is made can make a huge difference.the thicker the mother board (most times) the better the board since the separation of electrical path ways are further apart with less chance of a spark jumping paths and causing an issue.
its all up to the person and what you want out of your machine.like i said i play online games and want everything to look as good as it can get and run as clean as possible so i would rather build mine.
Not true. I had a HDD fail on my laptop two Christmas' ago. I emailed them at 4pm on the 22nd. DHL delivered a new HDD to my door 10am on the 23rd. What's that, 18 hours later??
I had a Dell server that the fans started making noises. I emailed tech support and within 45 minutes I had a local technician calling me to schedule a time to come put the parts in. 1.5 after the email, the parts and technician were on site. 2 hours after that initial email, the parts were in the server and the Dell tech was walking out the door.
As I said before, these are not isolated cases.....This is standard Dell practice.
You're home built PC fails, even if the part is under warranty, you still have to send that part in for repair/replacement and then your PC is down for at least 3 days, and that's if (and they) pay for overnight delivery. Besides, if you are building your own PC, you aren't putting a $80 MB in it...Or if you are, what are we arguing? Because that $80 part is probably a lot less reliable than a Dell. You're probably using a $300 MB that has a 90 day warranty, like all other electronic components.
Don't get me wrong, I've always built my own systems because of the same points you are trying to make - reliabilty, speed, and cost. Anymore Dell blows them away and you're almost stupid not to take advantage of it.
As for Dell PC's being slow, get involved in online gaming or etc. and ask the other people what they are using for their PC's and I bet probably half (3 or 4 out of 10) are using Dell's. Dell's gaming PC's are VERY fast!!! They use hydro carbon and thermoelectric to cool and use special memory just to be able to keep up. This is the same technology they are using in their high end servers. This memory runs so fast, and hot, that the system has to be off for about 45 minutes before you can touch the memory or you will burn the heck out of yourself.
As for components, there are only a few manufactures in the world that make capacitors - I think 3? There aren't that many that make the silicon parts (diodes, transistors, etc) either. As I said before, Dell uses Intel motherboards (they are actually labeled Intel on them) - so does Intel save their crap for Dell and sell the rest of their good stuff elsewhere?