Troop92
Well-Known Member
- Location
- Layton, UT
Oh dang... I didn't know your Rover disease was so advanced. Haha.
Jeep WJ died while commuting -- now in anti-theft/immobilizer mode? Ideas?
- Thread starter Troop92
- Start date
Oh dang... I didn't know your Rover disease was so advanced. Haha.
Troop92
Well-Known Member
- Location
- Layton, UT
Not off to a great start.... I was on hold a combined 52 minutes yesterday evening for a simple status update on the jeep. Never made it into the shop. Hoping day two is better.
sawtooth4x4
Totally Awesome
- Location
- Land of East Laytonshire
Any updates?
Troop92
Well-Known Member
- Location
- Layton, UT
I was in meetings all day yesterday... No call from them. Nothing. So that's two days with zero contact, except for the call I made Monday.
sawtooth4x4
Totally Awesome
- Location
- Land of East Laytonshire
Nice. I really think car dealers hate working on older stuff.
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Troop92
Well-Known Member
- Location
- Layton, UT
UPDATE
Haven't heard anything from dealer since I called Monday and waited 50 minutes on hold. So, I decided to call. I got a nice cheerful woman who said she'd get an Advisor for me. Ten minutes pass, I get one.
Me: Hi, I'd like an update on my 2002 JGC with the no-start issue.
Advisor: Well, we're pretty sure it isn't the battery.
Me: Um... the battery?
Advisor: Yeah, we had the charger on it all day and it'll turn over but won't fire, so probably not your battery.
It was turning over fine when I dropped it off. I made no mention of bad battery in my lengthy write-up I gave them about what happened. Clearly a new battery if they looked at it with good connections. Yet they had it charging all day?
Me: Okay... Well, what will you test/scan next?
Advisor: Well, could be the PCM, we see that sometimes. Or could be the SKIM (key) system. Or something electrical, just not battery.
Me: So you've done that already, or...?
Advisor: No, we'll need to look into that.
Three days. Three days they've had it. And, as Sawtooth and I researched, those (PCM and SKIM) are the most likely issues. I said as much in my write-up, as the SKIM key was illuminated and my computer wasn't reading all the time. This is why I brought it do you, a deep diagnostic with tools I don't have.
Me: Okay... Thank you for the information. Will you test the PCM and SKIM tomorrow?
Advisor: Yeah, we need to run more tests, we'll call again when we know more.
Me: Okay. Thank y... *click*
Awesome. Oh, and usually "call again" implies calling me at least once, so...
I know they have steps and crap, but really? Three days and you left a charger on it all day when it wasn't ever a battery issue? That's all you've done?
I wasn't too be optimistic, but I feel this going sideways...
Haven't heard anything from dealer since I called Monday and waited 50 minutes on hold. So, I decided to call. I got a nice cheerful woman who said she'd get an Advisor for me. Ten minutes pass, I get one.
Me: Hi, I'd like an update on my 2002 JGC with the no-start issue.
Advisor: Well, we're pretty sure it isn't the battery.
Me: Um... the battery?
Advisor: Yeah, we had the charger on it all day and it'll turn over but won't fire, so probably not your battery.
It was turning over fine when I dropped it off. I made no mention of bad battery in my lengthy write-up I gave them about what happened. Clearly a new battery if they looked at it with good connections. Yet they had it charging all day?
Me: Okay... Well, what will you test/scan next?
Advisor: Well, could be the PCM, we see that sometimes. Or could be the SKIM (key) system. Or something electrical, just not battery.
Me: So you've done that already, or...?
Advisor: No, we'll need to look into that.
Three days. Three days they've had it. And, as Sawtooth and I researched, those (PCM and SKIM) are the most likely issues. I said as much in my write-up, as the SKIM key was illuminated and my computer wasn't reading all the time. This is why I brought it do you, a deep diagnostic with tools I don't have.
Me: Okay... Thank you for the information. Will you test the PCM and SKIM tomorrow?
Advisor: Yeah, we need to run more tests, we'll call again when we know more.
Me: Okay. Thank y... *click*
Awesome. Oh, and usually "call again" implies calling me at least once, so...
I know they have steps and crap, but really? Three days and you left a charger on it all day when it wasn't ever a battery issue? That's all you've done?
I wasn't too be optimistic, but I feel this going sideways...
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- Location
- Bountiful, land of rocks
Call and talk to the Service Manager (you're in Bountiful LHM, right?). She'll get people on their shit. (I can't remember her name but she's been great to me). I get CJ as my Service Writer a lot. He's a good kid.
Troop92
Well-Known Member
- Location
- Layton, UT
Yeah, Bountiful LHM. Tomorrow will determine how big of a fit I throw.
Troop92
Well-Known Member
- Location
- Layton, UT
Dealer called me today at 2pm. The PCM is shot, and they "suspect" it took out the SKIM system. I'm hesitant to have them do that, as a dead PCM would show that the SKIM is dead.
They quoted $1290+ tax for it all. A reman PCM with a lifetime warranty online is $200. Leaning that way, see if it works. If not, move on to SKIM as well.
They quoted $1290+ tax for it all. A reman PCM with a lifetime warranty online is $200. Leaning that way, see if it works. If not, move on to SKIM as well.
Troop92
Well-Known Member
- Location
- Layton, UT
Picked up the jeep last night, and even though still down, good to have him back.
sawtooth4x4
Totally Awesome
- Location
- Land of East Laytonshire
How much did they charge you for there diagnosis
Troop92
Well-Known Member
- Location
- Layton, UT
$116 total. Not too bad. Other dealerships were by the hour, so...
sawtooth4x4
Totally Awesome
- Location
- Land of East Laytonshire
no horrible. i can't believe they couldn't pin point the problem though.
Troop92
Well-Known Member
- Location
- Layton, UT
They were good, if not specific. They tested/recommended both. I've read many instances where replacing a PCM resolves SKIM (sentry key) issues. So, that's where I start.
Troop92
Well-Known Member
- Location
- Layton, UT
Guess what I drove to work this morning? MY JEEP!
Turned out to be the PCM, as diagnosed, but not my SKIM system.
I ended up getting a PCM from AutoZone for about $250 after core exchange. They take your VIN and mileage, it comes to you programmed and ready to install.
Made sure all connections were clean and greased up with dielectric. Cleaned grounds. Made sure all electrical connections were secure. Then said a prayer.... boom! Started up good as new.
I'm thrilled. A $250 part is a lot easier to swallow than a dealer job for $1290+tax. Now I can start in again on the build. Bring on the fun stuff!
Turned out to be the PCM, as diagnosed, but not my SKIM system.
I ended up getting a PCM from AutoZone for about $250 after core exchange. They take your VIN and mileage, it comes to you programmed and ready to install.
Made sure all connections were clean and greased up with dielectric. Cleaned grounds. Made sure all electrical connections were secure. Then said a prayer.... boom! Started up good as new.
I'm thrilled. A $250 part is a lot easier to swallow than a dealer job for $1290+tax. Now I can start in again on the build. Bring on the fun stuff!
sawtooth4x4
Totally Awesome
- Location
- Land of East Laytonshire
Sweet man. Nice. Want to bring you jeep along. I'm going with some other friends to the swell next Wednesday through Saturday
Tonkaman
Well-Known Member
- Location
- West Jordan
That's excellent news!
Troop92
Well-Known Member
- Location
- Layton, UT
Nice, a just-guys adventure or families as well? I'd better not, with another shutdown/furlough looming I should be fiscally minded. Bummer. Thanks for the offer, though.
I'm pretty stoked. I'm sure those that saw me driving to work this morning, grinning like an idiot, wondered if I was okay.
sawtooth4x4
Totally Awesome
- Location
- Land of East Laytonshire
Just one man and one kid if you so choose. We are leaving Wednesday after work