Mine are one of their more expensive models. I was worried about quality, buying over the internet and all. I was pleasantly surprised on the quality. I'm not sure if the lower priced models would have some quality issues or not.
Its important to unpack and check every part for shipping damage. Do it as soon as they arrive! I had damage. and they sent me new pieces.
They'll charge an extra $75 to deliver to your house, and delivery means the pallet is yours at the back of the trailer. Got a fork lift handy? Pick it up at the terminal in WVC. No charge, and they'll load it into your truck.
No surprises, the fit and finish is really good. I searched the site for weeks designing my own set up. I did steal some ideas from them, but built those ideas on my own (like all my lower shelves are on sliders).
You're welcome to come check out the construction yourself, that was my biggest concern. When you go to assemble the boxes, I'll guarantee you don't have enough bar clamps! I have a lot, but was only able to assemble 1 or 2 a day. Plan on hitting Harbor Freight.