"Well, we don't really know when or how this could have happened, it does have over 200k on it." - Jiffy Lube Regional Manager Sterling Headrick
He asked me, over the phone, if anything else was wrong apart from the loom and overfill. I said "well, it's running really poorly now, but I don't know if that is due to the way in which we fixed the loom to limp us along, or oil getting into places it shouldn't be." And he said the above. Ugh.
As far as the meeting goes, here's how it went down, in the most locial way I know how to type it:
12:45pm: I called Sterling and said I was leaving work, would be at the location at 1:15pm. He said "great, see you there"
1:15pm: Got there and the store managers met me. Said Sterling was detained at another Jiffy Lube, would be along shortly. They had me tell them the whole story while they looked it over. They looked at my dipstick and said "oh, that kink is maybe 1/2 quart above full" as if each dipstick is the same. Said once more that Sterling would be along.
1:40pm: Sterling called, said it was taking a little longer but he was getting free and would be there "in about 30 minutes," but he would call me and for sure let me know when he was on his way. As he had been the initial contact, he wanted to take care of it instead of his store managers. Fine, whatever. I decided to go home, since I live all of 4 blocks away, and play with the kid. I'd head over when he called.
3:40pm: Yes,
two hours later. I call him, get his voice mail, and tell him that I was going back to work, as I have projects with deadlines that need to be met.
3:46pm: Sterling calls, he says that he got tied up with another issues at another store that ran long -- and proceeded to tell me another horror story about a filter that FELL OFF a vehicle after a a few hundred miles. Way to win me back as a customer. Asked me if I wanted to meet at my home (um, hells to the no) or if I wanted to meet him in Salt Lake tomorrow. I reminded him that it's running poorly and said no to that. He then said he'd be in "my area" next week and we scheduled a meeting on "Tuesday around noon." He then, once more, said that while his managers could have handled it, he wanted to since he initiated contact. He said that he'll "get me taken care of" and "wants to make it right."
So the saga continues. We'll see what happens come Tuesday. I've noticed they sure like to toss around the phrase "we'll get you taken care of" like it was candy. Never specifics, though. He (Sterling) has been communicative, but never will nail down a time, or say anything concrete. It shouldn't be that hard to say "meet me at that store location at XX:XX time and we'll hash it out." I leave for the holiday the day after we're potentially to meet, so whatever happens will push it into December, over a month after the issue/first complain to the store. Looks like I won't be registering it this month...
