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Today I Want This....

anderson750 said:
Hopefully that motor was under warranty
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Quick story. I had literally the second Polaris Xpedition in the state. We have loved it but with 2K miles on it the motor locked up while going from Monte Cristo to Bear Lake this last fall. I called my buddy at Youngs who I have personally spent a pile of money with over the years and recently just under $150K in the last 2 years alone. I bought a XP Pro 4, PRO R 4 and the Xpedition. Technically, my Xpedition was out of warranty by 6 months and he told me that I would have to call Polaris and fight for it. That didn't sit very well with me at all. I asked my buddy Todd who owns Wasatch Trailers who he would take it to. He said, hands down, Andy Checketts at North Star in Preston. I called Andy and he said to give him a few days to make a few calls. There were some other calls by me to Polaris with a list of names and matching VINS to backup of my story of who I have influenced to buy Polaris but at the end of the day, North Star really stepped up to the plate and now they have a customer for life. Wholesale value on just the motor is $5K on these things. Hell, you could buy a new 383 stroker for that kind of money. Anyway, 2 weeks later I have a new motor.

There was a bulletin on the first group of Xpeditions for a major bottom end oil leak. Mine had that. There is a big plastic skid plate that held all the oil in it so it never leaked on the floor. My first oil changes were at just under 500 miles and then at about 1,000 miles so I never really noticed it. I have had it over to Youngs a couple of times for service work for a knocking noise but they could never find it. At one point it was there for 2 months throwing parts at it.

Anyway, I am happy and still love the Xpedition.
 
rholbrook said:
Quick story. I had literally the second Polaris Xpedition in the state. We have loved it but with 2K miles on it the motor locked up while going from Monte Cristo to Bear Lake this last fall. I called my buddy at Youngs who I have personally spent a pile of money with over the years and recently just under $150K in the last 2 years alone. I bought a XP Pro 4, PRO R 4 and the Xpedition. Technically, my Xpedition was out of warranty by 6 months and he told me that I would have to call Polaris and fight for it. That didn't sit very well with me at all. I asked my buddy Todd who owns Wasatch Trailers who he would take it to. He said, hands down, Andy Checketts at North Star in Preston. I called Andy and he said to give him a few days to make a few calls. There were some other calls by me to Polaris with a list of names and matching VINS to backup of my story of who I have influenced to buy Polaris but at the end of the day, North Star really stepped up to the plate and now they have a customer for life. Wholesale value on just the motor is $5K on these things. Hell, you could buy a new 383 stroker for that kind of money. Anyway, 2 weeks later I have a new motor.

There was a bulletin on the first group of Xpeditions for a major bottom end oil leak. Mine had that. There is a big plastic skid plate that held all the oil in it so it never leaked on the floor. My first oil changes were at just under 500 miles and then at about 1,000 miles so I never really noticed it. I have had it over to Youngs a couple of times for service work for a knocking noise but they could never find it. At one point it was there for 2 months throwing parts at it.

Anyway, I am happy and still love the Xpedition.
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Glad you found somebody to help you out. I have not heard many good stories of customer service come out of all these be consolidated dealerships that are owned by car dealerships.
 
anderson750 said:
Glad you found somebody to help you out. I have not heard many good stories of customer service come out of all these be consolidated dealerships that are owned by car dealerships.
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My son, Corbin, works for ADS that was bought by Karl Malone group. He's now a finance manager there. He was a Service Writer for quite some time. I'm not sure if he could help in Russ' case or not but you're telling a common story that I hear
 
mbryson said:
My son, Corbin, works for ADS that was bought by Karl Malone group. He's now a finance manager there. He was a Service Writer for quite some time. I'm not sure if he could help in Russ' case or not but you're telling a common story that I hear
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I had ADS in West Haven do some work on my KTM 890 I really didn't want to do and they did a great job.
 
rholbrook said:
I had ADS in West Haven do some work on my KTM 890 I really didn't want to do and they did a great job.
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If it still holds true, I think there are still quite a few people who stayed after the family sold. This would be a key to keeping the dealership service oriented like they were always known to be. This is also one reason the St. George RMATV is good, since Jason Goimeric is still there.
 
anderson750 said:
If it still holds true, I think there are still quite a few people who stayed after the family sold. This would be a key to keeping the dealership service oriented like they were always known to be. This is also one reason the St. George RMATV is good, since Jason Goimeric is still there.
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To my knowledge, the bulk of ADS is still intact and operating as they did before. Reading between the lines, it appears the Karl Malone group likes how they operate and are kind of letting them do their thing. (I'm obviously not really "in the know", just observing)
 
1969honda said:
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2.2K views · 2.6K reactions | Okay, who's bringing this to the company cookout and what do you think the boss is going to say? 🎥@speed.horn.77 #TheGearheadCourt #Jeep #Redneck #Backwoods #Engineering | The Gearhead Court

Okay, who's bringing this to the company cookout and what do you think the boss is going to say? 🎥@speed.horn.77 #TheGearheadCourt #Jeep #Redneck #Backwoods #Engineering.
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RME needs a chase rig
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Sponsored by @Cody, built by @Hickey
 
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