waynehartwig
www.jeeperman.com
- Location
- Mead, WA
Just like it states, and I will never use them to ship any items or RECIEVE any items from them ever again.
A guy calls me up last week and states that he wants to buy an item, but he needs it soon because he is leaving to go home (Canada) and wants to take it with him to save on shipping costs, etc. Apparently being sealed, he won't have any issues in customs either.
I tell him not a problem, I have them in stock - it will go out tomorrow. He thanks me, and we hang up.
Thursday at about 430 I get a call from him and he is raging mad. Apparently the UPS driver opened the package to see what was in side, he actually said 'I want to see what is inside' and rips it open before my customer could tell him no. So I appologize and hang up.
I then call UPS and submit a report. They tell me they will have the supervisor from that location call me back before end of business. This morning some lady calls up and starts defending the driver, stating my customer allowed him to open it, this is a seasoned driver and he wouldn't do such a thing. During which I said with the US mail that is a felony and in all the years I have used UPS I have never heard of such a thing - who does he think he is. That goes back and forth and then I said so my customer is a liar and I'm an idiot for using UPS? She said yes and hung up on me!
Now I'm really irritated, so I call back their 800 number and file another complaint. I was very cordial, knowing this guy on the phone was not the reason for the call. The person on the other end of the phone assures me that wasn't a supervisor and he will make sure this is handled and have a supervisor call back within the hour.
About 45 minutes some other lady calls back and immediately starts yelling at me, using foul language and asking who the h*ll I thought I was! At this point I haven't said anything other than 'good morning this is Wayne'. At that point I have no idea who is calling me. It could be a customer or etc.
Needless to say, FedEx will be getting all of my business now. They have been after me for the past 6 months or so to start using them, even giving me a nice discount if I would. I did not have a discount with UPS, nor would they give me one. But I also did not have a problem paying full price on shipping, either.
A guy calls me up last week and states that he wants to buy an item, but he needs it soon because he is leaving to go home (Canada) and wants to take it with him to save on shipping costs, etc. Apparently being sealed, he won't have any issues in customs either.
I tell him not a problem, I have them in stock - it will go out tomorrow. He thanks me, and we hang up.
Thursday at about 430 I get a call from him and he is raging mad. Apparently the UPS driver opened the package to see what was in side, he actually said 'I want to see what is inside' and rips it open before my customer could tell him no. So I appologize and hang up.
I then call UPS and submit a report. They tell me they will have the supervisor from that location call me back before end of business. This morning some lady calls up and starts defending the driver, stating my customer allowed him to open it, this is a seasoned driver and he wouldn't do such a thing. During which I said with the US mail that is a felony and in all the years I have used UPS I have never heard of such a thing - who does he think he is. That goes back and forth and then I said so my customer is a liar and I'm an idiot for using UPS? She said yes and hung up on me!
Now I'm really irritated, so I call back their 800 number and file another complaint. I was very cordial, knowing this guy on the phone was not the reason for the call. The person on the other end of the phone assures me that wasn't a supervisor and he will make sure this is handled and have a supervisor call back within the hour.
About 45 minutes some other lady calls back and immediately starts yelling at me, using foul language and asking who the h*ll I thought I was! At this point I haven't said anything other than 'good morning this is Wayne'. At that point I have no idea who is calling me. It could be a customer or etc.
Needless to say, FedEx will be getting all of my business now. They have been after me for the past 6 months or so to start using them, even giving me a nice discount if I would. I did not have a discount with UPS, nor would they give me one. But I also did not have a problem paying full price on shipping, either.
I could envision a wife or child being curious and opening it though. I don't see why it would be a problem getting it across the border. Now that it's not sealed, they can look inside to see that nothing illegal is entering/leaving.
