- Location
- Stinkwater
I know we've got a couple computer savvy folks on the board and I could use some help.
Bought a new laptop last November from a seller on Newegg. It's been fine until a couple days ago, when HPs setup forced some kind of BIOS or firmware update which triggered Bitlocker and the thing is bricked unless I have the key. I don't have the key, I didn't turn it on. I doublechecked my Microsoft account just to be sure, it ain't there. The seller insists they didn't turn it on and don't have the key either, so here I am.
I'm resigned to losing everything currently on the laptop, which is fine, there's nothing I can't do without that I don't already have copies of. But I'm struggling to do a clean install. I DLd a W11 ISO and used Rufus to create a boot stick, and got this far:
I'm pretty sure I want to utterly wipe this drive, but this installer won't let me. It's telling me to disable Bitlocker from the control panel, which of course I can't do because I can't boot the dang computer, and I'm stuck. I am computer-dumb and have gotten this far entirely on the strength of Youtube University and I'm running out of ideas. Any suggestions?
Bought a new laptop last November from a seller on Newegg. It's been fine until a couple days ago, when HPs setup forced some kind of BIOS or firmware update which triggered Bitlocker and the thing is bricked unless I have the key. I don't have the key, I didn't turn it on. I doublechecked my Microsoft account just to be sure, it ain't there. The seller insists they didn't turn it on and don't have the key either, so here I am.
I'm resigned to losing everything currently on the laptop, which is fine, there's nothing I can't do without that I don't already have copies of. But I'm struggling to do a clean install. I DLd a W11 ISO and used Rufus to create a boot stick, and got this far:
I'm pretty sure I want to utterly wipe this drive, but this installer won't let me. It's telling me to disable Bitlocker from the control panel, which of course I can't do because I can't boot the dang computer, and I'm stuck. I am computer-dumb and have gotten this far entirely on the strength of Youtube University and I'm running out of ideas. Any suggestions?