OnStar Privacy with Jane Speelman 11/12/09
SharePrint1:58
Hello all, the Web chat will begin in 2 minutes.
Thursday November 12, 2009 1:58
1:59
[Comment From Lok Lok : ]
2:00
Hello and welcome to today’s Web chat.
The personal privacy of our subscribers is important to OnStar. We chose the topic for today’s chat because we want to dispel some of the common myths and misperceptions about our privacy practices. We value your feedback and with that, we will start the chat.
2:03
[Comment From Darren Darren : ]
What are the most common myths that you keep running into?
2:08
One of the most common myths we hear is that OnStar has a continuous connection to our subscribers’ vehicles - we don’t. We don’t continuously monitor the location of vehicles.
2:08
[Comment From Lok Lok : ]
do OnStar have the ability to listen in without driver’s interaction ?
2:10
No. OnStar cannot listen in on in-vehicle conversations without notice to the occupants.
2:11
[Comment From Darren Darren : ]
I have also heard that beyond monitoring locations of vehicles at all times, you also sell that info to the FBI and CIA…
2:13
Darren - we don’t sell our subscribers’ personal or vehicle-specific data to anyone.
2:14
[Comment From RD Henard RD Henard : ]
GM ads have claimed OnStar could shut down the car’s engine without the consent of the driver. Now you are claiming OnStar is not invasive. Which is it?
2:20
RH - We have carefully constructed protocols to make sure we are only acting where our subscriber has requested Stolen Vehicle Assistance and then, we only work in conjunction with law enforcement.
2:23
[Comment From RD Henard RD Henard : ]
We all know that some things that start out as being non-invasive develop into means by which “big brother” can get control. Even if you do not have that intent now, you may be required to in the future.
2:23
Our customers are overwhelmingly in favor of this feature.
But we knew some individuals would have concerns, so we provide clear notice to our subscribers and offer an opt-out—and make sure the opt-out is customer controlled. They can opt back in only at a dealership
2:24
[Comment From SJ SJ : ]
1:58
Hello all, the Web chat will begin in 2 minutes.
Thursday November 12, 2009 1:58
1:59
[Comment From Lok Lok : ]
2:00
Hello and welcome to today’s Web chat.
The personal privacy of our subscribers is important to OnStar. We chose the topic for today’s chat because we want to dispel some of the common myths and misperceptions about our privacy practices. We value your feedback and with that, we will start the chat.
2:03
[Comment From Darren Darren : ]
What are the most common myths that you keep running into?
2:08
One of the most common myths we hear is that OnStar has a continuous connection to our subscribers’ vehicles - we don’t. We don’t continuously monitor the location of vehicles.
2:08
[Comment From Lok Lok : ]
do OnStar have the ability to listen in without driver’s interaction ?
2:10
No. OnStar cannot listen in on in-vehicle conversations without notice to the occupants.
2:11
[Comment From Darren Darren : ]
I have also heard that beyond monitoring locations of vehicles at all times, you also sell that info to the FBI and CIA…
2:13
Darren - we don’t sell our subscribers’ personal or vehicle-specific data to anyone.
2:14
[Comment From RD Henard RD Henard : ]
GM ads have claimed OnStar could shut down the car’s engine without the consent of the driver. Now you are claiming OnStar is not invasive. Which is it?
2:20
RH - We have carefully constructed protocols to make sure we are only acting where our subscriber has requested Stolen Vehicle Assistance and then, we only work in conjunction with law enforcement.
2:23
[Comment From RD Henard RD Henard : ]
We all know that some things that start out as being non-invasive develop into means by which “big brother” can get control. Even if you do not have that intent now, you may be required to in the future.
2:23
Our customers are overwhelmingly in favor of this feature.
But we knew some individuals would have concerns, so we provide clear notice to our subscribers and offer an opt-out—and make sure the opt-out is customer controlled. They can opt back in only at a dealership
2:24
[Comment From SJ SJ : ]
OnStar does not have the ability to listen in? Does communication need to be initiated by the occupant or can it be initiated both ways?
2:27
SJ - The communication can be initiated both ways. When OnStar initiates the call a light on the rearview mirror flashes, there is a ringtone and the radio system will mute. In some vehicles there also will be a text display.
2:28
[Comment From Darren Darren : ]
You mentioned how OnStar doesn’t have continuous connections to our vehicles, so when someone is involved in an accident, how is OnStar notified?
2:31
Darren - in the event of an accident that triggers specific sensors or airbag deployment, the OnStar system is programmed to call OnStar.
2:33
[Comment From Damon Damon : ]
How does turn-by-turn navigation work if there isn’t a constant connection?
2:36
Damon - To get a OnStar Turn-by-Turn route, you have to request the service. After the route is sent to the vehicle the connection to OnStar is disconnected. The OnStar system then uses GPS location information in the vehicle to deliver the directions.
2:45
[Comment From annon annon : ]
in the event of an accident,or suspected speeding, and on star verify the vehicle’s speed? and how would it happen?
2:47
OnStar does not obtain speed from the vehicle’s speedometer, but we do calculate an estimated speed based on GPS information. As with location, there is no continuous connection to the vehicle and therefore, we do not monitor or track the speed of the vehicle. We do not provide this information to anyone for their independent use (e.g. law enforcement in relation to the issuance of a speeding ticket). There is no legal basis for law enforcement or anyone else to require us to obtain and disclose this data.
At OnStar, we’ve built an incredibly strong brand, and we know we have to protect that brand by doing all the right things in the area of privacy and by making sure we are always transparent about our practices
3:03
Thanks again!