Tacoma
Et incurventur ante non
- Location
- far enough away
JeeperG said:
ahhh, eloquence.
Rocklogic
- Thread starter notajeep
- Start date
ahhh, eloquence.
R
rockdog
Guest
Ahh, A piss'n match. If you get in the middle of a piss'n match, you get piss on you. Oh well, I guess I can take a shower later. They've treated me good in the dealings I've had with them. I think if they stay customer oriented (sp) like they are now. They'll be in business for a long time. The feeling I've got when dealing with them is they are'nt trying to rape me when they sell me something.Just make a few bucks to stay in business. My .02
Ok, piss away I've got my umbrella out.
Ok, piss away I've got my umbrella out.
Jeremy
total tacoma points: 162
- Location
- MAGNA, land of chewy brown water
Ford Prefect said:
i am glad you posted that, you have convinced me. i wont go to RL for anything.
ROCKRUNNER
Active Member
- Location
- SLC
Shopped them all in the state. Absolutley none better than ROCKLOGIC4X4. however mount logan guys rule too! I have been very fortunate to do buisness there!
JeeperG said:
man this is just like last time, people saying a shop sucks and not backing it up with anything. that really takes a lot of sense
it's also awesome that this thread was made to compliment rocklogic. a customer wanted to tell them that they are appreciated, then the morons come in and try to crash the party. real mature
olywrestle
Duct Tape
- Location
- Syracuse, Utah
My experience has been, that you cannot please everyone! Also, that usually when someone is not happy with a shop, or business, or product is becasue they do not understand or do not have the patience to understand, or change their mind about something midway through....I have used rocklogic 1x so far and they came in way below what they qouted me, were nice, respectable, and had my request done fast!!!!
Defenitely pelased with them!!!!!!
Defenitely pelased with them!!!!!!
britney
Queen of Chit!!
- Location
- Chit-Chat, Duh!!
They also make great Hickey-Sitters!!
Now if they would just quit eating all my chips they would be perfect!!
Now if they would just quit eating all my chips they would be perfect!!
Ohms
'Poser Wheeler
- Location
- the gates of hell
I Like them so much I moved right down the street from them. No in all seriousness. Our shop and RL have an awesome working relationship and friendly competition going on. Guess who wins in those situations-YOU the consumer/customer. If there is a dispute(which there always will be)
All we ask is that we (your local supply houses/fab shops) get a chance to work it out with the said situation. If a conclusion can't be reached then there it is. We aren't perfect and we ALL strive to do our best. Saying someone sucks is just a way of lashing out and really does nothing to further your cause. If it is that bad then keep on your bandwagon. Shops work very hard at what they do (at least most of them) Give them all a chance thats why it's better to have more than one option.
All we ask is that we (your local supply houses/fab shops) get a chance to work it out with the said situation. If a conclusion can't be reached then there it is. We aren't perfect and we ALL strive to do our best. Saying someone sucks is just a way of lashing out and really does nothing to further your cause. If it is that bad then keep on your bandwagon. Shops work very hard at what they do (at least most of them) Give them all a chance thats why it's better to have more than one option.
Ford Prefect
Registered User
- Location
- Provo, Ut
The situation is simple.
Firstly, I could care less if any of you believe me, or decide that I am correct or incorrect in my conclusion.
If you want to know why I dislike them, it is simple.
I spent a few weeks trying to get an idea to them of what I want, and several phone calls.
I wanted, for a cj7, a flat skid plate made. This would require dropping down 3-4" from the frame, and going straight across to the other side of the jeep, and back up to the frame. It would also require a T-case clocking to be done. The clocking, I was told, would cost me $200.oo which would include the ring, and the labor. Then the skid was going to cost an aditional $200.oo. Once the t-case was clocked it should be fairly easy. Furthermore I had a bent rear shaft on my rig. (which is garaged in provo, and I have no means to trailor the rig) So I was needing to drive the rig up there, and drop it off. After several conversations I asked if they could also press the bearings onto my new shaft and through that in there. They told me that it would not take much time to do that at all. I therefore asked if they would be willing to do that for me for free.
I know, you are all thinking this is a low quote, which I will, now, agree that it is. I had not had any quotes from anyone else, however, and therefore felt it reasonable. (six states did the shaft for me for 40 bucks, PLUS installed my ARB pump, and welded a mounting plate to the frame all for that price. There as an aditional 100 for machining the shaft, which had to be sent out for. This was because Quadratec sent me the wrong shaft, an entirly different rant)
So they (rock logic) asured me that it would be no problem for them to do this work for me. I drive my delapidated jeep up to SLC for them, and when I get there I am told that they did not know what Von was thinking, and they would need to talk to him. They called me the next day, and gave me a new quote which was well over 1000.oo for the same job. They wanted almost 300 for the shaft alone to be put in. (again, it took six states just long enough to press the bearings in to do that job, and they did it for $40.oo) I got a quote just yesterday on the skid that I want of $60.oo plus the cost of the metal. Then of course the clocking ring. I have seen those as low as $100.oo online.
So, while some may call me crazy, I call it bad buisness. I went up there and talked with Von before I broght the jeep up, face to face, just to be sure we were on the same page.
Like I said, they may do good work, and they may seem like nice enough guys, but my experience was crap.
Not to mention having to have people follow me up there twice to pick up a jeep that had no business driving long distances. (yes, yes, my fault on that, it seemed my only choice)
Well, there you have it. A rational, none emotional, retort to your questions, and my reasoning for my dislike of the experience.
James K, Perhaps miscommunication, perhaps not. I think the end result is that I only talked with Von, and after it was all done, and I picked up my jeep, he tells me that he really does not know much about the mechanical side of the buisness, and that he should have talked with his partner first. I agree.
Good day to you all, and as I said above, they were all nice and decent, just poor business. I would be more than happy to wheel with them, just would not buy from them.
Cheers
Brian
(please pardon my spelling errors, I was in a bit of a hurry)
Firstly, I could care less if any of you believe me, or decide that I am correct or incorrect in my conclusion.
If you want to know why I dislike them, it is simple.
I spent a few weeks trying to get an idea to them of what I want, and several phone calls.
I wanted, for a cj7, a flat skid plate made. This would require dropping down 3-4" from the frame, and going straight across to the other side of the jeep, and back up to the frame. It would also require a T-case clocking to be done. The clocking, I was told, would cost me $200.oo which would include the ring, and the labor. Then the skid was going to cost an aditional $200.oo. Once the t-case was clocked it should be fairly easy. Furthermore I had a bent rear shaft on my rig. (which is garaged in provo, and I have no means to trailor the rig) So I was needing to drive the rig up there, and drop it off. After several conversations I asked if they could also press the bearings onto my new shaft and through that in there. They told me that it would not take much time to do that at all. I therefore asked if they would be willing to do that for me for free.
I know, you are all thinking this is a low quote, which I will, now, agree that it is. I had not had any quotes from anyone else, however, and therefore felt it reasonable. (six states did the shaft for me for 40 bucks, PLUS installed my ARB pump, and welded a mounting plate to the frame all for that price. There as an aditional 100 for machining the shaft, which had to be sent out for. This was because Quadratec sent me the wrong shaft, an entirly different rant)
So they (rock logic) asured me that it would be no problem for them to do this work for me. I drive my delapidated jeep up to SLC for them, and when I get there I am told that they did not know what Von was thinking, and they would need to talk to him. They called me the next day, and gave me a new quote which was well over 1000.oo for the same job. They wanted almost 300 for the shaft alone to be put in. (again, it took six states just long enough to press the bearings in to do that job, and they did it for $40.oo) I got a quote just yesterday on the skid that I want of $60.oo plus the cost of the metal. Then of course the clocking ring. I have seen those as low as $100.oo online.
So, while some may call me crazy, I call it bad buisness. I went up there and talked with Von before I broght the jeep up, face to face, just to be sure we were on the same page.
Like I said, they may do good work, and they may seem like nice enough guys, but my experience was crap.
Not to mention having to have people follow me up there twice to pick up a jeep that had no business driving long distances. (yes, yes, my fault on that, it seemed my only choice)
Well, there you have it. A rational, none emotional, retort to your questions, and my reasoning for my dislike of the experience.
James K, Perhaps miscommunication, perhaps not. I think the end result is that I only talked with Von, and after it was all done, and I picked up my jeep, he tells me that he really does not know much about the mechanical side of the buisness, and that he should have talked with his partner first. I agree.
Good day to you all, and as I said above, they were all nice and decent, just poor business. I would be more than happy to wheel with them, just would not buy from them.
Cheers
Brian
(please pardon my spelling errors, I was in a bit of a hurry)
- Location
- Sandy, Ut
Ford Prefect said:
Why does "not much time = FREE?" Work without compensation is a gift, shops can't survive on gifts...
What do you do for a living?Your saying it takes just as long to press a bearing (15 minutes) as it does to swap a shaft (could be a couple hours or more, stuck drums, tweaked shaft, bent housing, etc)...
Could be apples and oranges, I have seen $30 skidplate, I have seen $500 skidplates, the material could be nearly $100 itself.
There are alot of things cheap online, does that mean RL has to sell a product BELOW cost to match what you could get it online for?
Sounds to me like 100% communication error. When you are staffing the retail side of a shop, you talk to hundreds of customers (often about similar but different things, all the time). Lesson learned by both sides I am sure.
- Location
- Sandy, Ut
Shawn said:
Yup, and I can gaurantee that RL wanted to see if but was told that was not an option. I'm 100% for giving the quote after seeing the ACTUAL vehicle and the ACTUAL work to be performed.
embabe
My own epidemic!
- Location
- Salt Lake City
Those were my exact thoughts!
- Location
- Grantsville, Utah
So Prefect, why don't you post some pics of your piece of sh!t Jeep. I think everyone will understand why RL didn't want to touch it after seeing it.
lenny
formerly known as PokeyYJ
- Location
- Bountiful, UT
I would say that perhaps RL should have not given a quote before seeing the project. For the exact same reasons that we at Land Rover won't give quotes for check engine light repairs or oil leak repairs, you just don't know how deep into it you will get before you look at it. It could be a $300 MAFS or $1400 valve stick repair.
That being said, I think that RL did the right thing and told you that it was going to be more before they did the work. They probably could have done it for the qouted amount and lost their ASSES, but they made the decision to have an unhappy customer.
That being said, I think that RL did the right thing and told you that it was going to be more before they did the work. They probably could have done it for the qouted amount and lost their ASSES, but they made the decision to have an unhappy customer.
James K
NO, I'm always like this
- Location
- Taylorsville, Ut
A phone quote is just that "a quote".
How can you expect them to stick to a quote given over the phone?
I quote people for work over the phone all the time but, its just that a "QUOTE". I will give them a firm price when I see what needs to be done in person.
There is a few things you left out of the conversation with me FP...........for example the machine work, the fact that you wanted the axle done for free by RL nor did you mention the ARB pump mounting.
not to mention the fact that 6 states does axle/drivetrain work all day. Did you bother to get a quote for your flat belly skidplate from 6 states?
How can you expect them to stick to a quote given over the phone?
I quote people for work over the phone all the time but, its just that a "QUOTE". I will give them a firm price when I see what needs to be done in person.
There is a few things you left out of the conversation with me FP...........for example the machine work, the fact that you wanted the axle done for free by RL nor did you mention the ARB pump mounting.
not to mention the fact that 6 states does axle/drivetrain work all day. Did you bother to get a quote for your flat belly skidplate from 6 states?
sounds like a simple misunderstanding just as i figured, nothing worth covering the board with retarded propagandha.
lenny and james both made good points above.
i could call the jeep dealership and get a quote on all kinds of stuff over the phone and take the jeep down there and they would go :sick:
lenny and james both made good points above.
i could call the jeep dealership and get a quote on all kinds of stuff over the phone and take the jeep down there and they would go
:sick:
BCGPER
Starting Another Thread
- Location
- Sunny Arizona
Situation is even simpler....You're one of those a$$hol$s that wants custom work at bolt on prices. Try Four Wheel Parts for that kind of trash.
These guys know more about your Heep then you'll ever know. They looked at it, and I'm guessing, saw stress cracks, seized bolts, and a hundred other things wrong with your POS. They adjusted thier quote, and made a smart business decision.
You're right, they should have stuck with a phone quote, where you played your POS rockcrawler up, then gone under just to live up to your expectations for fear you'd do something as spineless as bash them on a public forum.
I know these guys, and long before Rocklogic was even an Idea. Ive never even asked for a quote, nor would I. They've never took a penny out of your pocket, and you were screwed how??? Quityerbitchin, ya whinney ass!
Moderators, why has this been allowed to go on?
These guys know more about your Heep then you'll ever know. They looked at it, and I'm guessing, saw stress cracks, seized bolts, and a hundred other things wrong with your POS. They adjusted thier quote, and made a smart business decision.
You're right, they should have stuck with a phone quote, where you played your POS rockcrawler up, then gone under just to live up to your expectations for fear you'd do something as spineless as bash them on a public forum.
I know these guys, and long before Rocklogic was even an Idea. Ive never even asked for a quote, nor would I. They've never took a penny out of your pocket, and you were screwed how??? Quityerbitchin, ya whinney ass!
Moderators, why has this been allowed to go on?
Ford Prefect said:The situation is simple.
Firstly, I could care less if any of you believe me, or decide that I am correct or incorrect in my conclusion.
If you want to know why I dislike them, it is simple.
I spent a few weeks trying to get an idea to them of what I want, and several phone calls.
I wanted, for a cj7, a flat skid plate made. This would require dropping down 3-4" from the frame, and going straight across to the other side of the jeep, and back up to the frame. It would also require a T-case clocking to be done. The clocking, I was told, would cost me $200.oo which would include the ring, and the labor. Then the skid was going to cost an aditional $200.oo. Once the t-case was clocked it should be fairly easy. Furthermore I had a bent rear shaft on my rig. (which is garaged in provo, and I have no means to trailor the rig) So I was needing to drive the rig up there, and drop it off. After several conversations I asked if they could also press the bearings onto my new shaft and through that in there. They told me that it would not take much time to do that at all. I therefore asked if they would be willing to do that for me for free.
I know, you are all thinking this is a low quote, which I will, now, agree that it is. I had not had any quotes from anyone else, however, and therefore felt it reasonable. (six states did the shaft for me for 40 bucks, PLUS installed my ARB pump, and welded a mounting plate to the frame all for that price. There as an aditional 100 for machining the shaft, which had to be sent out for. This was because Quadratec sent me the wrong shaft, an entirly different rant)
So they (rock logic) asured me that it would be no problem for them to do this work for me. I drive my delapidated jeep up to SLC for them, and when I get there I am told that they did not know what Von was thinking, and they would need to talk to him. They called me the next day, and gave me a new quote which was well over 1000.oo for the same job. They wanted almost 300 for the shaft alone to be put in. (again, it took six states just long enough to press the bearings in to do that job, and they did it for $40.oo) I got a quote just yesterday on the skid that I want of $60.oo plus the cost of the metal. Then of course the clocking ring. I have seen those as low as $100.oo online.
So, while some may call me crazy, I call it bad buisness. I went up there and talked with Von before I broght the jeep up, face to face, just to be sure we were on the same page.
Like I said, they may do good work, and they may seem like nice enough guys, but my experience was crap.
Not to mention having to have people follow me up there twice to pick up a jeep that had no business driving long distances. (yes, yes, my fault on that, it seemed my only choice)
Well, there you have it. A rational, none emotional, retort to your questions, and my reasoning for my dislike of the experience.
James K, Perhaps miscommunication, perhaps not. I think the end result is that I only talked with Von, and after it was all done, and I picked up my jeep, he tells me that he really does not know much about the mechanical side of the buisness, and that he should have talked with his partner first. I agree.
Good day to you all, and as I said above, they were all nice and decent, just poor business. I would be more than happy to wheel with them, just would not buy from them.
Cheers
Brian
(please pardon my spelling errors, I was in a bit of a hurry)
